Agreement for Educational Services

Updated: January 31, 2024

1. Introduction

1.1 This Agreement for Educational Services (also referred to in this document as “this Agreement” and “the Agreement”) defines the relationship between you and the International Institute of Infant Sleep (also referred to in this Agreement as the “Institute”) and sets out the terms and conditions for the Pediatric Sleep Consultant Core Program (also referred to in this document as “Program”). 

1.2 We want you to get the best out of your education at the Institute. To ensure your experience with us is successful, enriching, and memorable, both parties must recognise that we owe obligations to each other.

1.3 This Agreement will apply following your registration to study at the Institute. You need to read this Agreement before accepting an offer to study at the Institute.

1.4 The following documents are integral part of this Agreement and you agree to adhere to them:

  • Your offer letter
  • Terms and Conditions
  • Privacy Policy

1.5 This Agreement is for students who will be enrolled in a Program designed to be delivered fully online, where you will not be required to attend campus at any point, as you will be conducting all learning ‘at a distance’ (through online learning). 

1.6 As a distance learner, you are responsible for ensuring that you have adequate IT equipment or access to such equipment and adequate internet access to be able to complete your Program

Details of the minimum technical specifications and standards for hardware and software required for your Program are set out in section 6 of this Agreement . If you cannot access any Program materials or systems, you will be entitled to terminate the Agreement, 14 (fourteen) calendar days AFTER you receive access to the Learning Management Platform, withdraw from the Pediatric Sleep Consultant Core Program and received a full refund of your payments.

1.7 The education, resources and services the Institute provides to you are for your own PERSONAL educational use. You must not transfer or give access to your Program to anyone else, and you should take steps to ensure that no one else is receiving our education and accompanying resources and services. 

1.8 The Institute is deeply committed to excellence in teaching and learning and ensuring that all who have the potential to achieve can attend the Institute and reach their potential. 

1.9 The Institute will use all reasonable skill and care in providing our services to you. The Institute’s IT support team will provide you with access to the necessary learning materials to enable you to undertake your course of study.

1.10 This Agreement is personal to you and you may not transfer it or your rights under the Agreement to anyone else.

2. Course of Study

2.1. The International Institute of Infant Sleep provides the Pediatric Sleep Consultant Core Program where you will be able to acquire the fundamental knowledge and skills to become a successful child sleep consultant. Our learning materials are backed up by reliable sources: scientific journals, articles created by medical experts and industry leaders, and textbooks written by prominent authors and scientists. The Program consists of the following courses:

  • IMS511 Science of Sleep
  • IMS101 Introduction to pediatric sleep consulting
  • IMS421 Safe Infant Sleep
  • IMS425 Infant Sleep from Birth to 4 Months
  • IMS111 Infant Sleep 5-12 months
  • IMS739 Solving Toddler and Preschooler Sleep Problems
  • IMS841 Sleep Training Methods

2.2 All academic resources are in English. All tests and case study exams are conducted in English. 

2.3 The Pediatric Sleep Consultant Core Program is a self-paced, distance learning program. Once you start your course of study, you will have access to our Learning Management Platform. There you can access all the necessary study materials for your Program

For 3 months, every week you will receive educational materials in various forms on the Learning Management Platform:

  • Relevant video lectures that deliver the course content in a direct and engaging manner.
  • Written materials created by experts in the field.
  • Presentations which provide a stimulating addition to the material.
  • Useful graphics and charts to visualize information and effectively communicate important points.

2.4 You understand and agree that the Pediatric Sleep Consultant Core Program does not provide personal mentoring. This is a self-paced online program. However, the training received during this course of study is comprehensive. You will have access to step-by-step guides and templates to help you in your practice. In addition to that, our case-study-based approach to learning will allow you to apply your knowledge and receive valuable feedback from our teachers along the way.

2.5 The Institute is responsible to provide certificates of completion for all students who pass all tests and case study exams successfully (using an email provided by the student). 

2.6 The Institute will aim to deliver the Program so that it matches the way in which it has been described to you by the Institute as closely as possible.

2.7 We may change aspects of your Program to take account of a range of circumstances and to ensure the quality of your student experience. 

The Institute will normally only make changes where it considers it necessary to do so or in the best interests of students, but occasionally may have to make changes for reasons outside of the Institute’s control. Examples of why we would make changes include but are not limited to:

  • Amendment to the curriculum to take advantage of the latest research and developments in the discipline.
  • Response to new requirements from external professional or statutory bodies.
  • Feedback from external examiners.
  • Response to feedback from students.
  • Staff changes, which can lead to new or amended modules being offered or being withdrawn.
  • Amendments to your Program to take account of governmental or regulatory advice or requirements.

2.8 The Institute will normally only make changes if the overall effect is either neutral or advantageous to students. Negative changes may  sometimes be unavoidable because of unforeseen issues such as staff availability, student numbers or the availability of other resources, but the Institute will seek to minimize the impact of any changes on students and any negative impact on student experience. You agree that the Institute may make reasonable changes without giving you notice to ensure you are provided with the best quality of educational experience, including by keeping Program content and delivery up to date and relevant. The Institute regularly formally reviews all of its taught provision in line with national, professional body and regulatory requirements to ensure that the design, academic standards and quality of learning opportunities remain appropriate to the certificates to which they lead.

3. Assessment and Feedback

3.1 Assessment (tests and case study exams) has the purpose to enable students to demonstrate they have fulfilled appropriate learning outcomes for their program of study and achieved the standard required to graduate successfully.

3.2 Assessment reflects course content and learning outcomes. Assessment and feedback is designed with reference to the Institute’s program curriculum, as part of a coherent course/program assessment strategy.

3.3 The method of assessment will be appropriate to the curriculum and constructively aligned to enable the achievement of the course learning outcomes. Assessment will be inclusive and authentic, designed to provide a range of real-world learning opportunities to students. The content of all work submitted by students for assessment will normally be used only for the purposes of assessment. 

3.4 Students receive actionable feedback on some forms of assessment to promote learning and show student’s alignment to criteria. The feedback should indicate how the student can improve future work. 

4. Student Code of Conduct

4.1 You understand that once you start the Program, you become a student of the Institute and agree as such that you will behave respectfully to the public and to members of our community, this includes other students, staff and stakeholders

4.2 You agree that you will be responsible for your learning and will pursue your studies conscientiously, making use of the resources and opportunities made available to you. You agree that you will study the provided materials  and undertake online assessments (at the end of each course, using the Learning Management Platform) and independent study as applicable, unless otherwise agreed with the Institute.

4.3 You agree to ensure that your fees and other charges are paid when they are due.

4.4 Your academic commitment is a key part of your success here.

  • Approach your studies with dedication. Your effort and commitment to your own education are crucial. You are in charge of your learning journey, and the hard work you put in now will pay off in the future.
  • Set a goal to complete your program within 1 year of starting the Program. This is not just about finishing quickly. It is about staying focused and motivated. A clear plan will help you manage your time and keep you on track.
  • Make the most of your private study hours. This is your time to deepen your understanding, tackle complex topics, and reinforce what you have learned.
  • Keep your work to yourself, especially solutions to tests, exams, and assignments, unless sharing is explicitly allowed. Your original work reflects your effort and understanding of the material.
  • Aim for your best results through honest, hard work. Avoid any actions that could unfairly influence your own or others’ performance.

4.5 To ensure a positive and secure learning environment for all, it is important that each member of our community adheres to the guidelines set forth regarding the use of our Learning Management Platform. Here is a straightforward explanation of what is expected:

  • The materials provided on the platform are for your educational use only. Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited unless expressly permitted.
  • Your actions on the platform should comply with all applicable laws (local, state, national, or international law) and regulations, as well as any contractual or fiduciary responsibilities you may have.
  • Maintain a respectful and professional demeanor in all interactions. Offensive or harmful behavior is not acceptable!
  • Your account is your responsibility. Keep your password confidential and avoid actions that could compromise its security.
  • Do not attempt to access or interfere with other students’ accounts.
  • Unauthorized access to non-public areas of our systems, tampering with our platforms, or compromising our security measures is prohibited.
  • Activities that disrupt the service or harm the network, such as spreading malware or overloading the system, are not allowed.
  • The Learning Management Platform is designed to support your educational goals. Please use it accordingly and avoid unrelated activities.
  • Encouraging or assisting others in violating these guidelines is also against our community standards.

Violation of these principles may lead to suspension of access to the platform or termination of your agreement with the Institute. This policy is in place to protect the integrity of our learning environment and ensure that all students have the opportunity to learn and succeed without disruption.

4.6 You will use the email account that you provided during the application process for all communications with the Institute. The Institute may contact  you  about  your  course  (timetables, assessments, administration) and your studies (this will include how to make the most of your time at Institute). You understand that the Institute will use this email account to communicate formally with you once you start your course of study unless we have agreed otherwise. 

4.7 You agree that you will keep the contact information you have provided to the Institute up to date and inform the Institute ([email protected]) promptly of any changes to your contact information

5. Access to the Learning Management Platform

5.1 The Institute will provide you with an online account to access the Institute’s Learning Management Platform. 

5.2 All students who successfully pay their tuition fee will be granted access to the Learning Management Platform.

5.3 You must only use your online account and the Learning Management Platform for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the Learning Management Platform. You must not submit or share any defamatory or illegal material of any nature.

5.4 The Institute does not guarantee that the use of the Learning Management Platform will be compatible with all hardware and software, or that access to the Learning Management Platform will be uninterrupted or error free. However, please rest assured that our dedicated IT department will diligently work to assist you in resolving technical issues that may arise, to the best of their abilities.

5.5 The Institute may be required to update the IT systems that support the Learning Management Platform, and where possible, the Institute will give you notice of any planned maintenance that may affect your access to your Program.

However you acknowledge that unplanned essential maintenance; suspension to prevent a cyber-attack and/or protect IT systems may be required and in such circumstances, the Institute may not be able to give you advanced warning.

5.6 In the event of a student’s account credentials being found to be used for malicious purposes or after repeated failed attempts to access systems, those credentials may be reset, in order to protect the data, information and systems normally accessed by using the credentials.

6. Minimum Technology Requirements for Distance Learning

6.1 It is vital to consider the technology needed to have a successful course of study in the Distance Learning Program

We recommend that you meet the technical requirements below when using the Learning Management Platform of the Institute.

  • A computer (desktop/laptop) that is less than 5 years old will work.
  • Speakers/ headphones/ earbuds for listening to audio or videos presented in courses.
  • A stable Internet connection is required. Please note that if you do not have a stable Internet connection, this may degrade the quality of your experience.

6.2 We recommend that you meet the software requirements below when using the Learning Management Platform of the Institute.

1) Internet Browsers, such as Google Chrome (preferred browser) or Mozilla Firefox. It is also suggested to have both of these browsers, so that one can act as a backup in case the other is experiencing issues. 

  • Google Chrome
  • Mozilla Firefox

2) Adobe Acrobat Reader can be used for viewing PDF files offline.

6.3 If technical issues arise during the course of study, the Institute will use reasonable efforts to resolve such problems, but will have no liability based on the student’s failure to meet technical requirements.

7. Ownership of Intellectual Property Generated by STUDENTS 

7.1 Intellectual property (IP) is the term used to describe the outputs of your creative and intellectual endeavor, such as inventing a new process or producing new software. It can allow you to own things you create in a similar way to owning a physical property. You can control the use of your Intellectual property (IP), use it to gain financial reward and prevent others from using your IP without your permission.

7.2 The four main types of Intellectual property (IP) are:

  • Copyright – protects material such as literature, art, music, sound recordings, films and broadcasts.
  • Designs – protect the visual appearance or eye-appeal of products.
  • Patents – protect the technical and functional aspects of products and processes.
  • Trade marks – protect signs that can distinguish the goods and services of one trader from those of another.

7.3 Any IP created by you, during your course of study, belongs to YOU unless agreed otherwise in writing between you and the Institute. All students, however, grant the Institute permission to use their work related to the Program or copies of their work (digital copies) for academic and teaching purposes.

7.4 We welcome your suggestions, ideas, comments, and other feedback regarding your course of study. By submitting any feedback, you grant the Institute the right to use the feedback without any restriction or any compensation to you. By accepting your feedback, the Institute does not waive any rights to use similar or related feedback previously known to the Institute, developed by our employees, contractors, or obtained from other sources.

7.5 Upon successfully completing their course of study and passing all required case study exams, students are invited to update their sleep consultant profiles on Canvas and they receive their well-deserved certificates of completion. By updating their information, students will automatically unlock the opportunity to be featured on the Institute’s website. This personalized page not only showcases their program completion certificate but also highlights their unique qualifications and areas of expertise, raising their professional visibility and credibility. All personal data is managed with the utmost care, strictly adhering to GDPR guidelines. The Institute reserves the right to choose the timing of publication for each sleep consultant profile. The Institute only presents the information students choose to display on their sleep consultant profile, ensuring their accomplishments are presented exactly as students wish.

8. Ownership of Intellectual Property Generated by the International Institute of Infant Sleep

8.1 The Institute respects the intellectual property of others, and requires that its students do the same.

8.2 Once you start your course of study, you will be provided with access to copyrighted material, trademarks and other proprietary information. You may download copyrighted PDF files solely for your PERSONAL use. Except as otherwise expressly permitted under copyright law, no copying, redistribution, publication or commercial exploitation of downloaded material will be permitted without the express prior written consent of the International Institute of Infant Sleep and, where applicable, the third party copyright owner.

The Institute places a high value on intellectual property rights and ethical use of educational materials. It is essential to respect these guidelines to maintain the integrity of the learning environment and the rights of content creators. Should these principles be violated, it may result in the suspension of your access to the Learning Management Platform or the termination of your agreement with the Institute. This policy ensures that all students can learn in an environment that respects and upholds copyright and intellectual property laws, safeguarding the quality and legality of the educational content provided.

8.3 You agree that you may download content from our Learning Management Platform ONLY for your PERSONAL, NON-commercial use, unless you obtain our written permission to otherwise use the content. 

You understand and agree that all educational materials (video, text, images) in our Learning Management Platform are under copyright.

8.4 You agree NOT to violate intellectual property, privacy, or other rights. You will NOT:

  • Share content that you do not have the right to share.
  • Claim content that you did not create as your own.
  • Infringe or misappropriate someone else’s intellectual property or other rights.

9. Tuition Fees

9.1 Every student is charged a tuition fee for the Program. This fee covers the educational and related services made available to students whilst they study at the Institute, including: 

  • Educational services.
  • Access to learning resources.
  • Assessment of submitted work.

9.2 The tuition fee of the Pediatric Sleep Consultant Core Program is 649 USD. The tuition fee is split into 3 payments:

  • Payment 1: Tuition deposit (Reservation fee) is 49 USD.
  • Payment 2: Tuition payment 1 is 280 USD. The payment must be made up to 5 (five) business days before the start of your course of study.
  • Payment 3: Tuition payment 2 is 320 USD. The payment must be made up to 10 (ten) business days after the start of your course of study.

If any amounts are not paid by the due date, you acknowledge that the Institute has the right to terminate this Agreement.

9.3 You have the right to cancel this Agreement without penalty. This means that you can choose to end your participation in the course without any negative consequences.

You can receive a refund of all tuition fees within 14 calendar days after you receive access to the Learning Management Platform and the learning materials.

9.4 In the event of cancellation, we will refund any fees and charges already paid by you (or by any third party on your behalf) within 30 (thirty) calendar days of processing your cancellation. 

9.5 The Institute requires you to pay a tuition deposit during the application process – reservation fee. Tuition deposit can be paid in any of the following ways:

  • Credit card via one of the world’s safest payment processing providers Stripe 
  • Debit card via Stripe

9.6 Tuition payments can be paid in any of the following ways:

  • Credit card via Stripe 
  • Debit card via Stripe

9.7 The Pediatric Sleep Consultant Core Program is a self-paced distance learning program. Once you start your course of study, you will have access to our Learning Management Platform. There you can access all the necessary study materials for your course of study. 

For 3 months, every week you will receive educational materials in various forms on the Learning Management Platform:

  • Relevant video lectures that deliver the course content in a direct and engaging manner.
  • Written materials created by experts in the field.
  • Presentations provide a stimulating addition to the material.
  • Useful graphics and charts to visualize information and effectively communicate important points.

It typically takes about 3 months to complete the Pediatric Sleep Consultant Core Program

9.8 You have 12 (twelve) calendar months after the start of the Program to graduate. Assessments (tests and case study exams) can be re-sit as many times as you need to complete the exams successfully within this 1 (one) year period.

If you do not graduate within 12 (twelve) calendar months after the start of the Program AND you would want to continue your study you will need to pay an additional fee of 50 USD for EVERY month you would like to EXTEND your course of study and have ACCESS to the Learning Management Platform.

If you do NOT want to continue your course of study in the Pediatric Sleep Consultant Core Program, you will NOT pay the additional fee of 50 USD per month and your access to the Learning Management Platform will be suspended

10. Additional Costs

The tuition of the Pediatric Sleep Consultant Core Program is 649 USD and it covers the total cost of teaching provision – educational services, access to learning resources and assessment of submitted work.

However, you are expected and you may have to cover other costs related to your study. These costs include:

  • Equipment to support individual study such as a computer. You will be directly responsible for payment of any fees and costs associated with access to the Program such as broadband internet, and you will be responsible for ensuring that your hardware and software meet the minimum technical specifications and standards as required for your Program (see section 6. Minimum Technology Requirements for Distance Learning)
  • Books –  In the Pediatric Sleep Consultant Core Program, you will NOT need additional books to successfully pass all your tests and case study exams. However, books are an essential part of the training of every student in this Program. Books will broaden your knowledge and understanding of all study subjects. They will help you excel in the case study exams and later will serve as a good reference during your work with families. 

All books and journal articles are available electronically. You can buy them online or borrow them from friends.

11. Limits on the Institute’s Liability to You

You will NOT be liable to the Institute for ANY failure or delay in performing your obligations under this Agreement which are due to any cause beyond your reasonable control. 

Similarly, the Institute will NOT be liable to you for any failure or delay in performing its obligations to you under this Agreement which are due to any cause beyond its reasonable control. Matters outside the Institute’s control include, but are not limited to natural disasters, staff illness, epidemic or pandemic, fire, war, civil disorder or unrest, riot, terrorist attack or the threat of it, government restrictions, concern with regard to the transmission of serious illness, nuclear, chemical, or biological contamination, collapse of buildings, fire, explosion, or accident, staff strikes and other industrial action, and other actions of or restrictions imposed by government or public authorities. In such circumstances, we reserve the right to reschedule for a future date, change or cancel parts, or all, of the Program.

12. Termination of this Agreement

12.1 You have the right to cancel this Agreement without any penalty within 14 (fourteen) calendar days AFTER you receive access to the Learning Management Platform.

12.2 If you cancel this Agreement within the cancellation period, we will reimburse to you all payments received from you in relation to this Agreement using the same means of payment which was used for the initial transactions within 30 (thirty) calendar days of processing your cancellation.

12.3 This Agreement can be terminated by YOU. You may withdraw from the Institute and terminate your registration and this Agreement at any time!

If you terminate this Agreement 15 (fifteen) or more calendar days after you receive access to the Learning Management Platform and the learning materials, all tuition fees are non-refundable.

To withdraw from your Program after the registration you must give notice, in writing, to [email protected]. Notice of withdrawal will take effect on receipt of the notice by the Institute.